Technical Support

 

Note: If you have any questions related to the below subjects, please submit them to our Technical Support. We will reply to you within 24 hours.

OpenELAB designed Products

  • Most information (documentation, specification, datasheets, software, design files etc..) of our own products are available for download on each product's page (Navigate to Wiki link).
  • The design files and other resources are available under open source licenses for most products.
  • Some of the most frequently asked questions are archived at Products FAQ Page and OpenELAB Forum. Please search there before posting.
  • Aligning with our mission to accelerate the AIoT Smart Product Innovation, OpenELAB provides consulting services to our beloved customers, including circuit design, electronic component sourcing, PCB assembly, OEM services etc. If you need advice on designing your project or if you are having a problem with something, please submit it to OpenELAB Technical Support Forum. In the meanwhile, don't forget the community where you might find similar problem being solved already!
  • OpenELAB Technical Support Team can help to suggest products to purchase, and ensure that those products are working as expected. While asking for technical support, please provide detailed information about your setup (Product Name & Version, Photo of hardware Setup, connection diagram, Software Library used, Software IDE used etc..). This will help us reproduce the issue in our environment and provide you with a quick solution.

Collaborative designer's Products

OpenELAB help to manufacture and distribute products designed by collaborative designers. Please request technical support for such products from designer's website / email. A link to designer's website is always provided at the end of product page.

Third party Products

We also distribute popular MCU development boards, single-board computers, sensors and different components manufactured by others. Technical support for such products is mainly provided by original manufacturers, and we are also happy to support you in case of questions.
Please send mail to techsupport@openelab.io for technical support and product quality issues. Please include the information about product SKU No./product name and where you ordered the product to make it easier for us to identify the issue.