First, make sure that you are registered and logged in to our website. Browse through our products and add your selection to your shopping cart. When you are ready, proceed to checkout. Follow the four-step process, enter the required information and choose your preferred shipping and payment method.

Check the status of your orders in your OpenELAB account. You will also receive an order confirmation email. If you have any problems, check that the payment has been debited from your account and contact us with the details at info@openelab.io.

If an item is unavailable, you can pre-order it. We'll dispatch once stock is replenished, usually within 10 working days. Special pre-sale products will specify the expected arrival time in the description.

Yes, place a new order for the additional items and select ‘Pickup in store’ as the shipping method. Include a note that you would like to combine the order with your previous order and inform us by e-mail to info@openelab.io.

Check your order and the packaging carefully. In case of missing items or defects, please contact us with photos of the products received and the packing list at info@openelab.io.

The order cost includes international taxes and duties, so there is no additional payment required from the customer. If you are a business looking for bulk purchases or have special requirements, please contact us at info@openelab.io.

Invoices can be printed in the order history of your account. For adjustments or additions, please contact us with your order number at info@openelab.io.

Yes, you can. To place a corporate order and pay via bank transfer (invoice), please email us at info@openelab.io with the following details: Product name(s) or SKU number(s), Quantity required, Your billing and shipping information. Once we receive your request, our team will send you an invoice with our bank details.

Yes, absolutely. When placing your order online as a company or organization, please enter your billing and shipping information during checkout. You can enter your VAT number in the "comments" section of the order form. If you need to make any changes to the billing or shipping information after placing your order, please contact us at info@openelab.io with your order number, and we will be happy to assist you.

Orders are usually shipped within one business day. If there are any special circumstances that may cause a delay, we will notify you via email.

During the checkout process, after entering your shipping address, you will see the available shipping options depending on your location and the contents of your order. Choose the method that best suits your needs to proceed.

If you need faster delivery, you can choose a faster shipping option at checkout. Additionally, feel free to contact us at info@openelab.io or through our live chat support, and we’ll arrange expedited shipping for you.

If your order has not yet been dispatched, please send the correct details together with your order ID by e-mail to info@openelab.io. If the order has been shipped, contact the local logistics company to request a change of address. If the delivery of the package fails due to incorrect address information provided, you need to pay the shipment fee for the second delivery.

If your package shows as delivered but you haven't received it, please check around your delivery address. The courier may have left the package in a secure location. Consider asking your neighbors or family members if they received it on your behalf. Additionally, we recommend contacting the logistics company for further assistance. If you still need help, feel free to reach out to us at info@openelab.io.

• 1. For shipments from our Munich warehouse to Germany, delivery typically takes 1-3 business days.
• 2. For shipments to other European countries, it usually takes 4-7 business days.
• 3. For shipments sent from China, the estimated delivery time is 5-15 business days.

You can track your shipment for the most accurate delivery estimates. If you need assistance with estimating your delivery time, feel free to contact info@openelab.io, and we'll be happy to help. Please note that the delivery times are based on tracking information.

Returns and exchanges are possible within 15 days of purchase, provided the items are in their original condition and packaging. Please note that the shipping costs for returns are the responsibility of the customer.

You can access your Points through the desktop site at openelab.io. In the bottom left corner of the page, you'll find a floating window labeled "Rewards," where you can redeem your Points.

Returns and exchanges are possible within 15 days of purchase, provided the items are in their original condition and packaging. Please note that the shipping costs for returns are the responsibility of the customer.

If the product is damaged or defective upon arrival, please contact customer service within 30 days of receipt to request a replacement.

Please visit OpenELAB's Guarantee & Return Policy.

We recommend using Google Chrome and refreshing the page. If the problems persist, please send a screenshot to info@openelab.io.

Please contact us:info@openelab.io.