The FAQ below contains our clients' common questions. If you have other questions, please just send it to
support@openelab.io.
First, ensure you are registered and logged into our website. Browse our products and add your selections to your cart. When you're ready, proceed to checkout. Follow the four-step process, filling in the necessary information and choosing your preferred shipping and payment methods.
During checkout, after entering your shipping address, you will see available shipping options based on your location and order contents. Select the method that best suits your needs to continue.
Certain items, like those containing batteries, liquids, or magnets, may have shipping restrictions. Check your order contents and shipping information.Check your order contents and shipping information. For further assistance, please contact us at support@openelab.io.
This typically happens if your account or address book is incomplete. For a smooth checkout process, please make sure all necessary information is updated in your account settings.
Check your order history in your OpenELAB account for the status of your orders. You'll also receive an order confirmation email. If you encounter issues, verify if the payment was deducted from your account and contact us with the details at support@openelab.io.
Customers from Brazil, Argentina, or India shipping via DHL must provide a tax ID (CPF/CNPJ for Brazil, Tax/VAT for Argentina, PAN or IEC for India). Indian customers placing their first order should also upload KYC documents as directed in their tracking number email to avoid delays.
Use the “notify me” button on the product page to receive updates. Alternatively, contact us for immediate assistance or consider alternative products available in our store.
We recommend using Google Chrome and refreshing the page. If issues persist, please report them by sending a screenshot to support@openelab.io.
Yes, place a new order for the additional items and select “Pick up from store” as the shipping method. Include a note to combine it with your previous order and inform us by email at support@openelab.io.
If your order hasn't shipped, email the correct details along with your order ID to support@openelab.io.
If the order has shipped, contact the local logistics company to request an address change.
Invoices can be printed from the order history section of your account. For adjustments or additions, contact us with your order ID at support@openelab.io.
Yes, you can change your payment method by contacting us or canceling the order through your account and placing a new order with your preferred payment method.
For orders under $1000, select "Credit Card" at checkout. Alternatively, choose PayPal and use a credit card at the payment screen.
Returns and exchanges are accepted within 30 days of purchase, provided items are in original condition and packaging. Please note that shipping fees for returns are the customer's responsibility.
Check your order and packaging carefully. For missing items or defects, please contact us with photos of the products received and the packing list at support@openelab.io for assistance.
Please contact us: support@openelab.io