Shipping & Order

 1. General Shipping Information

  • We provide premium shipping methods with a tracking number for each order.
  • Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided. Please notify us of any address change before your order is marked "Shipped" to avoid parcel loss.
  • Please contact our customer service staff immediately if you need to cancel or change an order. Once your order has reached "Shipped" status, it can no longer be canceled or changed in any way. To avoid complications, please recheck your shopping cart before checkout.
  • We can ship all in-stock orders within 1 business day as your order has been confirmed.
  • All items are inspected before dispatch and are carefully hand-packed.
  • With standard courier practice, you need to check the contents of the parcel before signing for your goods. Otherwise, we will not be held responsible for any damage that may have occurred in transit.

 

2. Shipping Options for Germany and EU* countries

(For Products in Munich Warehouse)

2.1 Shipping options for an order value of up to €30 inside Germany or €50 inside the EU*

Shipping Options:

Shipping Options Germany EU*
Deutsche Post

 €3.5 
Arrive in 3-4 Business Days		 €6 
Arrive in 5-9 Business Days
DHL Paket

 €6 
Arrive in 2-3 Business Days		 €15 
Arrive in 3-7 Business Days
DHL Express

 €14 
Arrive in 1-2 Business Day		 €65 
Arrive in 2-3 Business Days

  

2.2 Free shipping options for an order value of above €30 inside Germany or €50 inside the EU*:

Free Shipping Options Germany EU*
Deutsche Post

 Free Above €30 Free Above €50
DHL Paket 

 + €2 for Above €30 / Free Above €60 + €8 for Above €50 / Free Above €80
DHL Express 

 + €10 for Above €30 + €60 for Above €50

  • Certain EU Countries are not included in our EU Zone definition: United Kingdom (excluding Ireland), Switzerland, Liechtenstein, Vatican City, Albania, Belarus, Norway, Ukraine, and Iceland. For the above countries, the International Shipping Rule applies.
  

2.3 Shipping Options for International Countries:

(via Deutsche Post or YunExpress)

Order Amount International
€0 - €15 €8
€15 - €30 €7
€30 - €50 €6
€50 and above €4

Important Notice:

  • Please verify the inventory location on the product page before placing your order to confirm delivery timeframes. 
  • For products in the Shenzhen warehouse, we will typically first ship the products from the Shenzhen warehouse to our Munich warehouse, which will take around 1.5 weeks. After we receive the shipment in Munich, we will send the items to you. We will only arrange YunExpress shipping from Shenzhen for orders with products in the Shenzhen warehouse worth more than €50.
  • If you place an order with products from both Munich and Shenzhen warehouses, we will first ship the products in the Munich warehouse, and then send the remaining products to you when we receive them from Shenzhen.

   

3. International Warehouse

Our products are stored in both our Munich and Shenzhen warehouses to provide more flexible logistics solutions tailored to different regions and customer needs. On each product's description page, we indicate the specific warehouse location to help you better plan your purchase and delivery schedule.
 

3.1 German Warehouse

For products stored in our warehouse in Munich, we use either Deutsche Post or DHL for shipping, depending on the size of the package. Logistics within Germany are very efficient, with an estimated delivery time of 2-4 business days, ensuring you receive your order quickly and conveniently. For Western EU countries, the estimated delivery time is 4-6 business days. For Eastern EU countries, the estimated delivery time is 6-8 business days.
 

3.2 Chinese Warehouse

We will only arrange YunExpressexpress shipping from Shenzhen for orders with products in the Shenzhen warehouse worth more than €50. Orders directly shipped from our Shenzhen warehouse are handled by YunExpress. Given the complexities of international shipping, the estimated delivery time for these packages is around 10 business days, though this may vary slightly due to customs processes or other uncontrollable factors. Otherwise, the products will first be shipped from China to our Munich warehouse and then shipped to the final destination. 
  
To ensure that your order is delivered within your desired timeframe, we recommend reviewing the warehouse information provided on the product pages before placing your order and selecting the appropriate shipping option. If you have any questions or need further assistance, please don't hesitate to contact our customer support team—we are here to help you!
   
       

4. Customs and Taxes

4.1 How are customs handled by OpenELAB for import or export?

Whether shipped from Germany or China, we cover all import duties and taxes, ensuring that you receive your package without any additional costs or hassle with customs.  
  

4.2 How is VAT charged when the Customer places an order from OpenELAB?

In accordance with the newest VAT e-commerce rules in the EU, OpenELAB shall have the right to charge the amount of VAT. The standard rate of actual VAT applied is subject to the European government's freedom to set the number and level. Such an amount of VAT will be charged when you place an order from OpenELAB. Please contact OpenELAB if you have any questions when you pay such VAT.  
  

4.3 What kind of fee will be charged except VAT?

Except for the VAT, OpenELAB will charge any handling fee when you are placing any purchase orders, which includes but is not limited to customs duty, import VAT, freight costs, etc. Customs duty and import VAT will be paid on the importation of goods from outside the EU into an EU country, and such amount is calculated as a percentage of the customs value of goods. Please note that it may take 1-2 working days for Deutsche Post/DHL/FEDEX or 3-4 working days for YunExpress for the status to update.