IVY Smart Planter Robot Guidance on Plant Care with Emojis
📦 Location of the warehouse: China
🚚 We will ship your order within 1-3 working days after the order is taken.
Free Shipping from 30€ in Germany, 50€ in the EU!
- EU & US Countries Delivery Time: 5~10 working days.
- Other Countries Delivery Time: 2~2.5 weeks.
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Guarantee & Return Policy
Effective Date: August 7, 2025
At OpenELAB, we are committed to providing accurate product descriptions and delivering high-quality products. If you experience any issues with your purchase, please notify us within 30 days of the shipment date.
1. Warranty Disclaimer
Unless explicitly stated in a specific agreement or purchase order, OpenELAB makes no warranties—express or implied—regarding the fitness, suitability, or merchantability of any product for a particular purpose or special use.
2. Warranty Policy
Warranty Period
The standard warranty period for products sold by OpenELAB is 12 months from the date of delivery.
Under this warranty, OpenELAB will make a reasonable effort to repair or replace products free of charge if defects are due to issues with raw materials, design, or manufacturing.
If the defect qualifies under this policy but falls outside the covered scope, reasonable charges may apply for repair or replacement.
After the warranty period, support may still be available at a reasonable fee.
Warranty Exclusions
The warranty does not apply in the following cases:
- The product is beyond the 12-month warranty period.
- Damage due to misuse, improper maintenance or storage, or failure to follow the user guide or manual.
- Issues caused by Force Majeure events (e.g., natural disasters, war, legal changes, etc.).
- Unauthorized repair attempts by the customer.
- The product is not defective but has been opened and is non-returnable by policy.
3. Returns & Refunds
If you're not satisfied with your purchase, you may be eligible for a return or exchange:
- Return for Refund: Within 15 days of receipt (unopened).
- Return for Replacement: Within 30 days of receipt (damaged or defective).
- Exchange Window: Up to 30 days from receipt.
Please email us at info@openelab.io for a return authorization before sending anything back.
Return Conditions
- Items must be in original, clean, and mint condition with packaging intact.
- Returns of damaged, used, scratched, modified, or programmed items will not be accepted.
- Include the receipt, a brief note with your name, order number, and reason for return.
Shipping & Fees
- Customers are responsible for return shipping to our warehouses in Europe, the US, or China.
- If a return is requested due to customer reasons (e.g., change of mind, incorrect order, etc.), both the original shipping cost and the return shipping cost will be deducted from the refund amount.
- For returns due to customer reasons, we will generate and provide a return shipping label.
Payment Platform Fees
For all refunds requested due to customer reasons, a standard service fee will be deducted from the refund amount, which is charged by the payment platforms. The specific fees are as follows:
Shopify Payments: 1.8% + €0.3
PayPal: 4.4%
- Pre-Ordering: If an item is unavailable, you can pre-order it. We'll dispatch once stock is replenished. For specific delivery times, please feel free to contact us for inquiries.
- Express Shipping: Need it faster? Contact us via email or through our live chat support, and we'll arrange expedited delivery for you.
IVY Smart Planter Robot Guidance on Plant Care with Emojis
Ivy Smart Planter is a revolutionary smart flowerpot designed to assist you in cultivating over 40 different plants, making your life filled with greenery, ease, and beauty. As a smart companion, Ivy will keep your plants healthy with 24-hour care and attention. Simple to set up and maintain, Ivy is designed to be user-friendly and to offer a seamless plant care experience.
Key Features
| Feature | Description |
|---|---|
| Smart Plant Care | Ivy takes the guesswork out of plant care with automated watering, soil monitoring, and customizable growth settings. |
| Gesture & Expression | Ivy expresses emotions with cute virtual gestures and feedback, making plant care fun and interactive. |
| Automated Watering | Ivy ensures your plants receive the right amount of water, tailored to their needs. Set watering intervals via the app. |
| Customizable Growth Settings | Adjust light exposure, temperature, and humidity levels to create the ideal environment for each plant. |
| APP Remote Viewing | Monitor your plants anytime, anywhere, through the app. Stay updated on their status with easy-to-read notifications. |
| Multiple Functions | Ivy supports various modes, including time & weather, Pomodoro timer, and digital photo frame, offering multiple ways to enjoy your smart flowerpot. |
| Smart Home Integration | Activate space lighting with a simple touch on the leaf, making Ivy a smart home remote. |
Product Specifications
| Item | Specification |
|---|---|
| Dimensions | 114 * 100 * 96 mm |
| Weight | 270g |
| Power Supply | USB Type-C |
| Charging Voltage | 5V |
| Battery Capacity | 2000mAh lithium battery |
| Operating Temperature | 5–35°C |
| Connectivity | Wi-Fi 2.4GHz (Wi-Fi 5GHz not supported) |
| Screen | 2-inch IPS 16-bit LCD screen |
| Warranty | 1 year |
| Packaging Includes | Ivy main unit, flowerpot, accessories (small stones + colored ceramics), mug, USB Type-C charging cable, user manual |
Product Advantages
-
Smart Companion for Your Plants
Ivy is not just a flowerpot, but a virtual pet that interacts with you through gestures and expressions, making plant care a fun and delightful experience. -
Comprehensive Plant Care
With automated watering, customizable growth settings, and soil monitoring, Ivy ensures your plants thrive with minimal effort. You can set specific watering intervals, adjust light, and regulate temperature to suit different plant species. -
App-Controlled Convenience
Connect Ivy to your smartphone via the companion app to remotely manage plant care. Receive notifications and reminders, adjust settings, and keep an eye on your plants anytime, anywhere. -
Multiple Modes for Entertainment
In addition to plant care, Ivy offers time, weather, Pomodoro timer, and photo frame functionalities, making it a multifunctional device for your home or office. -
Elegant Design
Ivy’s sleek and modern design complements any home or office décor, seamlessly blending with your interior style while adding a touch of sophistication to your space.
Applications
- Smart Home Integration: Ivy is perfect for integrating with your smart home setup, providing not only plant care but also enhancing your home lighting system with easy remote control via Ivy.
- Home Décor: Ivy doubles as a beautiful home accessory that adds a personal touch with its interactive features and plant care capabilities.
- Work & Study Companion: Use Ivy’s Pomodoro timer and multiple function modes to help stay productive during work or study sessions.
- Plant Enthusiasts: Whether you have a green thumb or are new to gardening, Ivy is designed to make plant care simple, enjoyable, and rewarding.
Quality Assurance & Certifications
Ivy has been certified with various international and domestic safety and quality standards, ensuring peace of mind and a safe experience for users:
- FCC Certification
- PSE Certification
- ROHS Certification
- RED Certification
- SRRC Certification
Ivy is not just a plant pot, it’s your smart plant companion, making plant care simple, enjoyable, and effortless. With its intelligent features, elegant design, and seamless integration with your home, Ivy is the perfect addition to any plant lover’s collection.
1. General Shipping Information
- We provide premium shipping methods with a tracking number for each order.
-
Shipping address should be input in English without any special symbols to help the courier company recognize your address in the system. We will ship according to the shipping address you provided. Please notify us of any address change before your order is marked "Shipped" to avoid parcel loss.
-
Please contact our customer service staff immediately if you need to cancel or change an order. Once your order has reached "Shipped" status, it can no longer be canceled or changed in any way. To avoid complications, please recheck your shopping cart before checkout.
-
We can ship all in-stock orders within 1 business day as your order has been confirmed.
-
All items are inspected before dispatch and are carefully hand-packed.
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With standard courier practice, you need to check the contents of the parcel before signing for your goods. Otherwise, we will not be held responsible for any damage that may have occurred in transit.
2. Shipping Options for Germany, EU* countries and US
(For Products in Munich Warehouse, Long Beach Warehouse)
2.1 Shipping options for an order value of up to €30 inside Germany, €50 inside the EU* or €45 in the U.S.:
Shipping Options:
| Shipping Options | Germany | EU* |
|---|---|---|
|
Deutsche Post |
€3.5 Arrive in 3-4 Business Days |
€6 Arrive in 5-9 Business Days |
|
DHL Paket |
€6 Arrive in 2-3 Business Days |
€15 Arrive in 3-7 Business Days |
|
DHL Express |
€14 Arrive in 1-2 Business Day |
€65 Arrive in 2-3 Business Days |
| Shipping Options | Continental U.S. | Non-Continental U.S. |
|---|---|---|
|
USPS Ground Advantage |
€4.95 Arrive in 3-7 Business Days |
€6.95 Arrive in 5-9 Business Days |
|
UPS Express |
€11.95 Arrive in 2-4 Business Days |
€13.95 Arrive in 3-7 Business Days |
2.2 Free shipping options for an order value of above €30 inside Germany, €50 inside the EU* or €45 in US :
| Free Shipping Options | Germany | EU* |
|---|---|---|
|
Deutsche Post |
Free Above €30 | Free Above €50 |
|
DHL Paket |
+ €2 for Above €30 / Free Above €60 | + €8 for Above €50 / Free Above €80 |
|
DHL Express |
+ €10 for Above €30 | + €60 for Above €50 |
| Free Shipping Options | Continental U.S. | Non-Continental U.S. |
|---|---|---|
|
USPS Ground Advantage |
Free above €45 | Free above €60 |
|
UPS Express |
+ € 8.95 for Above €45 | + € 11.95 for Above €45 |
-
Certain EU Countries are not included in our EU Zone definition: United Kingdom (excluding Ireland), Switzerland, Liechtenstein, Vatican City, Albania, Belarus, Norway, Ukraine, and Iceland. For the above countries, the International Shipping Rule applies.
- The regions in the Non-Continental U.S. include: Alaska, American Samoa, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, the U.S. Virgin Islands, the Armed Forces of America, the Armed Forces in Europe, the Armed Forces in the Pacific, and the U.S. outlying islands. The shipping and delivery to these areas are subject to the Non-Continental U.S. shipping rules.
2.3 Shipping Options for International Countries:
(via Deutsche Post or YunExpress)
| Order Amount | International |
|---|---|
| €0 - €15 | €8 |
| €15 - €30 | €7 |
| €30 - €50 | €6 |
| €50 and above | €4 |
Important Notice:
- Please verify the inventory location on the product page before placing your order to confirm delivery timeframes.
- For products in the Shenzhen warehouse, we will typically first ship the products from the Shenzhen warehouse to our Munich warehouse or Long Beach warehouse, which will take around 1.5 weeks. After we receive the shipment in Munich/ Long Beach, we will send the items to you. We will only arrange YunExpress shipping from Shenzhen for orders with products in the Shenzhen warehouse worth more than €50.
- If you place an order with products from both Munich and Shenzhen warehouses, we will first ship the products in the Munich warehouse, and then send the remaining products to you when we receive them from Shenzhen.
3. International Warehouse
3.1 German Warehouse
3.2 US Warehouse
3.3 Chinese Warehouse
4. Customs and Taxes
4.1 How are customs handled by OpenELAB for import or export?
4.2 How is VAT charged when the Customer places an order from OpenELAB?
4.3 What kind of fee will be charged except VAT?
Effective Date: August 7, 2025
At OpenELAB, we are committed to providing accurate product descriptions and delivering high-quality products. If you experience any issues with your purchase, please notify us within 30 days of the shipment date.
1. Warranty Disclaimer
Unless explicitly stated in a specific agreement or purchase order, OpenELAB makes no warranties—express or implied—regarding the fitness, suitability, or merchantability of any product for a particular purpose or special use.
2. Warranty Policy
Warranty Period
The standard warranty period for products sold by OpenELAB is 12 months from the date of delivery.
Under this warranty, OpenELAB will make a reasonable effort to repair or replace products free of charge if defects are due to issues with raw materials, design, or manufacturing.
If the defect qualifies under this policy but falls outside the covered scope, reasonable charges may apply for repair or replacement.
After the warranty period, support may still be available at a reasonable fee.
Warranty Exclusions
The warranty does not apply in the following cases:
- The product is beyond the 12-month warranty period.
- Damage due to misuse, improper maintenance or storage, or failure to follow the user guide or manual.
- Issues caused by Force Majeure events (e.g., natural disasters, war, legal changes, etc.).
- Unauthorized repair attempts by the customer.
- The product is not defective but has been opened and is non-returnable by policy.
3. Returns & Refunds
If you're not satisfied with your purchase, you may be eligible for a return or exchange:
- Return for Refund: Within 15 days of receipt (unopened).
- Return for Replacement: Within 30 days of receipt (damaged or defective).
- Exchange Window: Up to 30 days from receipt.
Please email us at info@openelab.io for a return authorization before sending anything back.
Return Conditions
- Items must be in original, clean, and mint condition with packaging intact.
- Returns of damaged, used, scratched, modified, or programmed items will not be accepted.
- Include the receipt, a brief note with your name, order number, and reason for return.
Shipping & Fees
- Customers are responsible for return shipping to our warehouses in Europe, the US, or China.
- If a return is requested due to customer reasons (e.g., change of mind, incorrect order, etc.), both the original shipping cost and the return shipping cost will be deducted from the refund amount.
- For returns due to customer reasons, we will generate and provide a return shipping label.
Payment Platform Fees
For all refunds requested due to customer reasons, a standard service fee will be deducted from the refund amount, which is charged by the payment platforms. The specific fees are as follows:
Shopify Payments: 1.8% + €0.3
PayPal: 4.4%
