Reptile USB Port Pet Heating Pad

SKU: TB-HeatingPad-1

Style: thermostat+reflecting membrane

thermostat+reflecting membrane 3 speeds + timer not connectable to thermostat Can be connected to the thermostat

Size: Small

Small Medium Large

Product variants

6,90 €

incl. VAT

Quantity

excl. VAT

Shipping within 72 hours

*Excluding pre-order items

Guarantee & Return Policy

Effective Date: December 10, 2025

At OpenELAB, we are committed to providing accurate product descriptions and high-quality electronics. The following policy outlines your rights and obligations, designed to be fair to both our customers and our business operations globally.

1. Warranty Policy

A. Standard Limited Warranty (Global & US)

For customers in the United States, Asia, and other non-EU regions:

Warranty Period: OpenELAB provides a 12-month warranty from the date of delivery.
Coverage: This warranty covers defects in material and workmanship under normal use.
Resolution: We will repair or replace defective units at no charge.

B. Statutory Rights for EU/UK Customers (EU Compliance)

If you are a consumer residing in the European Union or the UK purchasing from our global site:

Statutory Guarantee: You are entitled to a 24-month statutory guarantee for conformity defects present at the time of delivery, in accordance with EU consumer protection laws.
Relation: The Standard Limited Warranty (Section 1.A) applies in addition to, and does not replace, your statutory rights.

C. Warranty Exclusions (Applies to ALL Regions)

Warranty coverage is VOID if the damage is caused by:

Misuse: Incorrect installation, reverse polarity, or exceeding voltage limits.
Unauthorized Modification: This explicitly includes soldering, cutting pins, modifying the PCB, or flashing unauthorized/beta firmware that "bricks" the device.
Physical Damage: Drops, moisture/water damage, or electrical surges (lightning).
Normal Wear & Tear: Consumable parts (e.g., batteries), unless defective upon arrival.

Note: For non-warranty repairs (e.g., customer-induced damage), we may offer repair services for a fee. Shipping and diagnostic costs will be borne by the customer.

2. Return & Refund Policy

A. Return Window

Standard: You may request a return within 31 days of receiving your order.

B. Refund Conditions & Restocking Fees

To protect against policy abuse, the refund amount is strictly determined by the condition of the returned item.

1. Full Refund (100%)

The item is Brand New, Unopened, and Unused.
The original packaging is intact and sealed.
All accessories are present.

2. Partial Refund (Restocking Fee / Value Depreciation)
If the item is returned in a condition that prevents it from being sold as new, OpenELAB reserves the right to deduct a Restocking Fee (for US/Global) or Compensation for Loss of Value (for EU) from the refund amount.
Deductions apply if:

Signs of Use: Visible scratches, mounting marks on screw holes, or fingerprints.
Damaged Packaging: Original box is torn, written on, or missing.
Technical Modification: The device has been soldered, permanently installed, or flashed with unauthorized firmware.
Broken Seals: Anti-static bags or security seals have been opened.

Depending on the severity of the usage/damage, the deduction may range from 15% to 50% of the product price. Items damaged beyond repair due to misuse will not be refunded.

C. Shipping Costs

Defective / Wrong Item: OpenELAB covers the return shipping cost.
Customer Remorse (Changed Mind / Ordered Wrong Item): The customer is responsible for all return shipping costs to our designated return center (located in the US, Germany, or China, depending on your region). Original shipping fees are non-refundable unless required by local law.

3. Return Process (RMA)

To ensure a smooth return process, please follow these steps:

Authorization: Contact us at info@openelab.io before returning any item. Returns without prior authorization will not be accepted.
RMA Number: We will provide you with a Return Merchandise Authorization (RMA) number and the correct return address.
Packing: Ship the item back in its original packaging with the RMA number clearly marked on the shipping label (not on the product box).
Tracking: We strongly recommend using a trackable shipping method. OpenELAB is not responsible for returns lost in transit.

Reptile USB Port Pet Heating Pad

Quantity

The Reptile USB Port Pet Heating Pad offers a reliable, energy-efficient heating solution for pets such as reptiles, amphibians, and other small creatures. Designed for use in various environments, it ensures your pets stay warm and comfortable while preventing overheating. This heating pad is perfect for maintaining optimal temperatures in pet enclosures, and its USB-powered operation makes it easy to use with various power sources.

Pet Heating Pad-02

Key Features

Multiple Temperature Settings: Choose between high (45°C), medium (40°C), or low (35°C) temperatures, easily adjustable using a simple remote.
USB Powered: The heating pad uses a USB connection (5V) for convenient power supply. It can be connected to a USB port or a compatible power bank.
Waterproof Design: The heating pad is waterproof, ensuring safety and durability. It can be cleaned after use for ease of maintenance.
Portable & Flexible: The pad is flexible, allowing for easy use in different settings, and can be folded or rolled for storage.
Safety Features: Equipped with a built-in safety feature to prevent overheating and ensure safe use for your pets.
Convenient Remote Control: Set the desired temperature and timer (6, 12, or 18 hours) with the included remote control for easy operation.

Product Specifications

Specification	Small Size	Medium Size	Large Size
Dimensions	20x10 cm	23x13 cm	28x18 cm
Voltage	5V	5V	5V
Max Power	4W	7W	9W
Temperature Range	35-45°C	35-45°C	35-45°C
Power Cord Length	1.74m	1.74m	1.74m
Waterproof	Yes	Yes	Yes

Usage Instructions

Connect the USB Cable: Plug the USB cable into a power bank or USB charger with a 2A output. Do not use a 1A output as it may not reach the desired temperature.
Temperature Control: Choose the appropriate setting for your pet using the remote. The pad has three temperature settings: High, Medium, and Low.
Timer Settings: Set a timer for 6, 12, or 18 hours for automatic shutoff.
Waterproof Care: After use, clean the heating pad by wiping it with a damp cloth. Ensure the pad remains dry when storing or using it.

Important Notes

Temperature Control: For safety, ensure the heating pad is not exposed to water or placed in areas where it can overheat.
Power Requirements: Ensure you are using a 2A USB output to power the heating pad effectively.

Benefits

Energy Efficient: The heating pad is designed to use minimal power while providing consistent warmth for your pets.
Safe and Durable: With waterproof design and safety features, the pad is built for long-term use.
Easy to Use: The USB-powered heating pad is simple to set up and operate with remote control for temperature and timer adjustments.

1. General Shipping Information

We provide reliable shipping services with a tracking number for each order.
Shipping addresses must be entered in English and should not contain special symbols, so that the courier system can recognize your location correctly.
Please make sure your shipping address is accurate before placing your order. We ship strictly according to the address provided at checkout.
In-stock orders are usually dispatched within 1 business day after order confirmation.
Estimated delivery times refer to the period after dispatch and do not include order processing time, weekends, public holidays, customs inspection, or force majeure delays.
If you need to cancel or modify your order, please contact us before the order is marked as “Shipped”. Once shipped, the order cannot be canceled or changed.

🚀 Need Faster Shipping?

If you require expedited shipping, please contact our customer support team at info@openelab.io for a customized quote based on your destination.

2. Shipping Rates & Options

Shipping rates are calculated based on order value, destination, and available shipping methods. The final available options will be displayed at checkout.

2.1 Germany Domestic Shipping

Shipping Method	Order Value	Cost	Est. Delivery
Deutsche Post	€0.00 - €50.00	€4.95	2-4 Business Days
Deutsche Post	Over €50.00	Free	2-4 Business Days
DHL Paket (Faster Delivery)	€0.00 - €50.00	€6.95	1-3 Business Days
DHL Paket (Faster Delivery)	€50.00 - €100.00	€2.00	1-3 Business Days
DHL Paket (Faster Delivery)	Over €100.00	Free	1-3 Business Days

2.2 Selected EU Countries / Regions

Available EU shipping destinations are shown at checkout based on your shipping address. For orders shipped to selected EU countries or regions outside Germany, we use FedEx Regional Economy.

Shipping Method	Order Value	Cost	Est. Delivery
FedEx Regional Economy	€0.00 - €100.00	€7.95	3-5 Business Days
FedEx Regional Economy	Over €100.00	Free	3-5 Business Days

EU orders may be fulfilled from our Munich warehouse or, when applicable, from our Shenzhen warehouse depending on inventory availability. For EU member states, OpenELAB covers applicable import duties and taxes under DDP service where required.

2.3 United States

Region	Shipping Method	Order Value	Cost	Est. Delivery
Continental U.S. (50 States)	USPS Ground Advantage	€0.00 - €45.00	€4.95	3-7 Business Days
	USPS Ground Advantage	Over €45.00	Free	3-7 Business Days
	USPS Priority Mail	€0.00 - €45.00	€16.95	1-4 Business Days
	USPS Priority Mail	Over €45.00	€14.95	1-4 Business Days
Non-Continental U.S. (AK, HI, PR, etc.)	USPS Ground Advantage	€0.00 - €60.00	€6.95	5-9 Business Days
Non-Continental U.S. (AK, HI, PR, etc.)	USPS Ground Advantage	Over €60.00	Free	5-9 Business Days

Non-Continental U.S. regions include Alaska, American Samoa, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, the U.S. Virgin Islands, and U.S. Armed Forces addresses.

2.4 International Destinations Outside the EU

For selected international destinations outside the EU, including Switzerland, the United Kingdom, and Norway, shipping rates are as follows:

Order Amount	Shipping Cost
€0.00 - €300.00	€19.95
Over €300.00	Free

For non-EU destinations, import duties, taxes, and customs fees may be charged by the destination country and are the responsibility of the recipient.

3. Warehouses & Fulfillment

Our products may be stored in our Munich, Arlington, and Shenzhen warehouses. The actual shipping warehouse depends on product availability and destination.

3.1 Munich Warehouse

For products stored in our Munich warehouse, we use Deutsche Post or DHL Paket for domestic deliveries within Germany. For selected EU destinations outside Germany, we use FedEx Regional Economy.

3.2 Arlington Warehouse

For products stored in our Arlington warehouse, we use USPS or UPS for deliveries within the United States.

3.3 Shenzhen Warehouse

For pre-order items or products fulfilled directly from our Shenzhen warehouse, we arrange reliable international shipping based on destination and inventory status. For EU member states, OpenELAB covers applicable import duties and taxes under DDP service where required.

4. Inventory, Pre-orders & Split Shipments

Inventory Status: Please check the product page for real-time stock information. If an item is out of stock in our local warehouses, it may be marked as “Pre-order”.
Pre-order Fulfillment: Pre-order items may be shipped directly from Shenzhen or restocked to a local warehouse first before final delivery.
Split Shipments: If your order contains both in-stock and pre-order items, we may ship them separately. No additional shipping fee will be charged for split shipments caused by our fulfillment arrangement.

5. Customs, Taxes & Delivery Issues

5.1 Customs and Taxes

For EU Member States:
Whether shipped from Germany or China, OpenELAB covers applicable import duties and taxes under DDP service where required. Customers in EU member states should not be charged additional import duties or VAT upon delivery.

Important Notice for Non-EU Countries:
For destinations outside the European Union, such as Switzerland, Norway, and the United Kingdom, import duties, taxes, and customs fees may be charged by local authorities upon delivery. These fees are the responsibility of the recipient.

5.2 Damaged, Delayed, or Lost Parcels

Please inspect your parcel upon delivery where possible. If you notice visible damage, please report it to the courier and contact us as soon as possible. This does not affect your statutory consumer rights.

If your parcel is delayed, lost, returned to sender, or the tracking information has not updated for an unusual period of time, please contact us at info@openelab.io. We will assist you in checking the shipment status with the courier.

5.3 Incorrect Address or Failed Delivery

If a parcel cannot be delivered due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the parcel, additional shipping or return costs may apply.

6. VAT

For orders within the EU, VAT is collected at checkout according to the applicable destination rules. No additional VAT should be collected upon delivery for EU member state orders covered under our DDP shipping arrangement.