At OpenELAB, we are committed to providing accurate product descriptions and high-quality electronics. The following policy outlines your rights and obligations, designed to be fair to both our customers and our business operations globally.
1. Warranty Policy
A. Standard Limited Warranty (Global & US)
For customers in the United States, Asia, and other non-EU regions:
Warranty Period:OpenELAB provides a12-monthwarranty from the date of delivery.
Coverage:This warranty covers defects in material and workmanship under normal use.
Resolution:We will repair or replace defective units at no charge.
B. Statutory Rights for EU/UK Customers (EU Compliance)
If you are a consumer residing in the European Union or the UK purchasing from our global site:
Statutory Guarantee:You are entitled to a24-month statutory guaranteefor conformity defects present at the time of delivery, in accordance with EU consumer protection laws.
Relation:The Standard Limited Warranty (Section 1.A) applies in addition to, and does not replace, your statutory rights.
C. Warranty Exclusions (Applies to ALL Regions)
Warranty coverage isVOIDif the damage is caused by:
Misuse:Incorrect installation, reverse polarity, or exceeding voltage limits.
Unauthorized Modification:This explicitly includessoldering, cutting pins, modifying the PCB, orflashing unauthorized/beta firmwarethat "bricks" the device.
Physical Damage:Drops, moisture/water damage, or electrical surges (lightning).
Normal Wear & Tear:Consumable parts (e.g., batteries), unless defective upon arrival.
Note: For non-warranty repairs (e.g., customer-induced damage), we may offer repair services for a fee. Shipping and diagnostic costs will be borne by the customer.
2. Return & Refund Policy
A. Return Window
Standard:You may request a return within31 daysof receiving your order.
B. Refund Conditions & Restocking Fees
To protect against policy abuse, the refund amount is strictly determined by the condition of the returned item.
1. Full Refund (100%)
The item isBrand New, Unopened, and Unused.
The original packaging is intact and sealed.
All accessories are present.
2. Partial Refund (Restocking Fee / Value Depreciation) If the item is returned in a condition that prevents it from being sold as new, OpenELAB reserves the right to deduct a Restocking Fee (for US/Global) or Compensation for Loss of Value (for EU) from the refund amount. Deductions apply if:
Signs of Use:Visible scratches, mounting marks on screw holes, or fingerprints.
Damaged Packaging:Original box is torn, written on, or missing.
Technical Modification: The device has been soldered, permanently installed, or flashed with unauthorized firmware.
Broken Seals:Anti-static bags or security seals have been opened.
Depending on the severity of the usage/damage, the deduction may range from15% to 50%of the product price. Items damaged beyond repair due to misuse will not be refunded.
C. Shipping Costs
Defective / Wrong Item:OpenELAB covers the return shipping cost.
Customer Remorse (Changed Mind / Ordered Wrong Item):Thecustomeris responsible for all return shipping costs to our designated return center (located in the US, Germany, or China, depending on your region). Original shipping fees are non-refundable unless required by local law.
3. Return Process (RMA)
To ensure a smooth return process, please follow these steps:
Authorization:Contact us atinfo@openelab.iobefore returning any item. Returns without prior authorization will not be accepted.
RMA Number:We will provide you with a Return Merchandise Authorization (RMA) number and the correct return address.
Packing:Ship the item back in its original packaging with the RMA number clearly marked on the shipping label (not on the product box).
Tracking:We strongly recommend using a trackable shipping method. OpenELAB is not responsible for returns lost in transit.
myBuddy is 1st dual-arm robot product of Elephant Robotics powered by Raspberry Pi, belonging to Service robot - A Dual-arm 13-axis Humanoid Collaborative Robot. The working radius of a single arm of myBuddy is 280mm, and the maximum payload is 250g. It owns a 7-inch interactive display screen and two 2-million-pixel HD camera, and provides the 3.3V I/O ports and Lego ports. myBuddy can work with multiple accessories such as suction pump,grippers,etc.It can meet the needs of different applications.
OPEN-SOURCE RESEARCH EDUCATION ROBOT
The whole machine motion control drive library of myBuddy is open, more than 100 control interfaces such as joint angel control,coordinate control，etc. Therefore, users can realize robot motion path planning algorithm research, dual-arm interference avoidance algorithm research, robot vision learning and other artificial intelligence applications development. myBuddy effectively helps developers and students to improve their personal scientific research ability.
Visual Development environment
It can realize the learning and teaching of artificial intelligence grasping. Standard artificial intelligence camera interface. The 45-degree camera below supports area location positioning, object and QR code recognition. Another camera Can achieve the face & body recognition.
Creative Journey for Robot players
Open bottom control interface. The potential value, angles, coordinates, running speeds and other interfaces can be controlled freely. It can achieve the application research of dual-arm robots, motion path planning, development of action and visual recognition. A variety of interfaces can meet the multiple applications for the comercial use and educational purpose.
ROS Learning application
The ROS development environment built-in the robot system, it provides a variety of cases in the RVIZ and MOVEIT, such as mobile following, slider control, path planning and other advanced applications. The robot URDF configuration documents are open, so users can make secondary modification development.
PARAMETERS
280mmworking radius, up to250gpayload,0.5MMRepeatability, to help you achieve your scene exploration needs.
EXCELLENT CONFIGURATION
24V industrialized electrical interface, to complete your industrial scene development needs, key interaction, screen display, PLC interface, allowing you to quickly and safely build robotic arm application exploration scenarios.
OPEN-SOURCE INTERFACES
Based on different kinds of applications, open-source to its interfaces and enables to achieve objects recognition, facial recognition, image recognition etc.
SECONDARY DEVELOPMENTS
Easily learn to program myCobot in your style and ready to start your robotics journey.
ROS SUPPORTING
Developing in ROS - the world's mainstream robot communication framework, you can control myPalletizer and conduct algorithm verificationin under a virtual environment, which reduces the requirements for the experimental environment and improves the experimental efficiency.
myStudio QuickTool
Quick teach and play myBuddy with TouchScreen
1. General Shipping Information
We provide reliable shipping services with a tracking number for each order.
Shipping addresses must be entered in English and should not contain special symbols, so that the courier system can recognize your location correctly.
Please make sure your shipping address is accurate before placing your order. We ship strictly according to the address provided at checkout.
In-stock orders are usually dispatched within 1 business day after order confirmation.
Estimated delivery times refer to the period after dispatch and do not include order processing time, weekends, public holidays, customs inspection, or force majeure delays.
If you need to cancel or modify your order, please contact us before the order is marked as “Shipped”. Once shipped, the order cannot be canceled or changed.
🚀 Need Faster Shipping?
If you require expedited shipping, please contact our customer support team at info@openelab.io for a customized quote based on your destination.
2. Shipping Rates & Options
Shipping rates are calculated based on order value, destination, and available shipping methods. The final available options will be displayed at checkout.
2.1 Germany Domestic Shipping
Shipping Method
Order Value
Cost
Est. Delivery
Deutsche Post
€0.00 - €50.00
€4.95
2-4 Business Days
Deutsche Post
Over €50.00
Free
2-4 Business Days
DHL Paket (Faster Delivery)
€0.00 - €50.00
€6.95
1-3 Business Days
DHL Paket (Faster Delivery)
€50.00 - €100.00
€2.00
1-3 Business Days
DHL Paket (Faster Delivery)
Over €100.00
Free
1-3 Business Days
2.2 Selected EU Countries / Regions
Available EU shipping destinations are shown at checkout based on your shipping address. For orders shipped to selected EU countries or regions outside Germany, we use FedEx Regional Economy.
Shipping Method
Order Value
Cost
Est. Delivery
FedEx Regional Economy
€0.00 - €100.00
€7.95
3-5 Business Days
FedEx Regional Economy
Over €100.00
Free
3-5 Business Days
EU orders may be fulfilled from our Munich warehouse or, when applicable, from our Shenzhen warehouse depending on inventory availability. For EU member states, OpenELAB covers applicable import duties and taxes under DDP service where required.
2.3 United States
Region
Shipping Method
Order Value
Cost
Est. Delivery
Continental U.S. (50 States)
USPS Ground Advantage
€0.00 - €45.00
€4.95
3-7 Business Days
USPS Ground Advantage
Over €45.00
Free
3-7 Business Days
USPS Priority Mail
€0.00 - €45.00
€16.95
1-4 Business Days
USPS Priority Mail
Over €45.00
€14.95
1-4 Business Days
Non-Continental U.S. (AK, HI, PR, etc.)
USPS Ground Advantage
€0.00 - €60.00
€6.95
5-9 Business Days
USPS Ground Advantage
Over €60.00
Free
5-9 Business Days
Non-Continental U.S. regions include Alaska, American Samoa, Guam, Hawaii, the Marshall Islands, the Northern Mariana Islands, Palau, Puerto Rico, the U.S. Virgin Islands, and U.S. Armed Forces addresses.
2.4 International Destinations Outside the EU
For selected international destinations outside the EU, including Switzerland, the United Kingdom, and Norway, shipping rates are as follows:
Order Amount
Shipping Cost
€0.00 - €300.00
€19.95
Over €300.00
Free
For non-EU destinations, import duties, taxes, and customs fees may be charged by the destination country and are the responsibility of the recipient.
3. Warehouses & Fulfillment
Our products may be stored in our Munich, Arlington, and Shenzhen warehouses. The actual shipping warehouse depends on product availability and destination.
3.1 Munich Warehouse
For products stored in our Munich warehouse, we use Deutsche Post or DHL Paket for domestic deliveries within Germany. For selected EU destinations outside Germany, we use FedEx Regional Economy.
3.2 Arlington Warehouse
For products stored in our Arlington warehouse, we use USPS or UPS for deliveries within the United States.
3.3 Shenzhen Warehouse
For pre-order items or products fulfilled directly from our Shenzhen warehouse, we arrange reliable international shipping based on destination and inventory status. For EU member states, OpenELAB covers applicable import duties and taxes under DDP service where required.
4. Inventory, Pre-orders & Split Shipments
Inventory Status: Please check the product page for real-time stock information. If an item is out of stock in our local warehouses, it may be marked as “Pre-order”.
Pre-order Fulfillment: Pre-order items may be shipped directly from Shenzhen or restocked to a local warehouse first before final delivery.
Split Shipments: If your order contains both in-stock and pre-order items, we may ship them separately. No additional shipping fee will be charged for split shipments caused by our fulfillment arrangement.
5. Customs, Taxes & Delivery Issues
5.1 Customs and Taxes
For EU Member States: Whether shipped from Germany or China, OpenELAB covers applicable import duties and taxes under DDP service where required. Customers in EU member states should not be charged additional import duties or VAT upon delivery.
Important Notice for Non-EU Countries: For destinations outside the European Union, such as Switzerland, Norway, and the United Kingdom, import duties, taxes, and customs fees may be charged by local authorities upon delivery. These fees are the responsibility of the recipient.
5.2 Damaged, Delayed, or Lost Parcels
Please inspect your parcel upon delivery where possible. If you notice visible damage, please report it to the courier and contact us as soon as possible. This does not affect your statutory consumer rights.
If your parcel is delayed, lost, returned to sender, or the tracking information has not updated for an unusual period of time, please contact us at info@openelab.io. We will assist you in checking the shipment status with the courier.
5.3 Incorrect Address or Failed Delivery
If a parcel cannot be delivered due to an incorrect or incomplete address provided by the customer, refusal of delivery, or failure to collect the parcel, additional shipping or return costs may apply.
6. VAT
For orders within the EU, VAT is collected at checkout according to the applicable destination rules. No additional VAT should be collected upon delivery for EU member state orders covered under our DDP shipping arrangement.
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