First, make sure that you are registered and logged in to our website. Browse through our products and add your selection to your shopping cart. When you are ready, proceed to checkout. Follow the four-step process, enter the required information and choose your preferred shipping and payment method.

During the checkout process, after entering your shipping address, you will see the available shipping options depending on your location and the contents of your order. Choose the method that best suits your needs to proceed.

Shipping restrictions may apply to certain items, such as those containing batteries, liquids or magnets. Check the contents of your order and the shipping information. For further assistance, please contact us at info@openelab.io.

This usually happens if your account or address book is incomplete. To ensure a smooth ordering process, please make sure that all required information has been updated in your account settings.

Check the status of your orders in your OpenELAB account. You will also receive an order confirmation email. If you have any problems, check that the payment has been debited from your account and contact us with the details at info@openelab.io.

Use the ‘Notify’ button on the product page to receive updates. Alternatively, you can contact us for immediate support or consider alternative products in our store.

We recommend using Google Chrome and refreshing the page. If the problems persist, please send a screenshot to info@openelab.io.

Yes, place a new order for the additional items and select ‘Pickup in store’ as the shipping method. Include a note that you would like to combine the order with your previous order and inform us by e-mail to info@openelab.io.

If your order has not yet been dispatched, please send the correct details together with your order ID by e-mail to info@openelab.io. If the order has been shipped, contact the local logistics company to request a change of address.

Invoices can be printed in the order history of your account. For adjustments or additions, please contact us with your order number at info@openelab.io.

Yes, you can change your payment method by contacting us or cancel the order via your account and place a new order with your preferred payment method.

For orders under $1000, select ‘Credit Card’ at checkout. Alternatively, you can select PayPal and use a credit card on the payment screen.

Returns and exchanges are possible within 30 days of purchase, provided the items are in their original condition and packaging. Please note that the shipping costs for returns are the responsibility of the customer.

Check your order and the packaging carefully. In case of missing items or defects, please contact us with photos of the products received and the packing list at info@openelab.io.

Please contact us: info@openelab.io.