Hjem Waveshare 5 + 1 DOF High-Torque Serial Bus Servo Dual Robotic Arm AI Kit

Waveshare 5 + 1 DOF High-Torque Serial Bus Servo Dual Robotic Arm AI Kit

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Salgspris €449,95
SKU: Waveshare-31268

📦 Location of the warehouse: China

Type: M3-S
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Waveshare 5 + 1 DOF High-Torque Serial Bus Servo Dual Robotic Arm AI Kit

Waveshare 5 + 1 DOF High-Torque Serial Bus Servo Dual Robotic Arm AI Kit

The RoArm-M3 is a 5 + 1 DOF high-torque serial bus servo dual robotic arm AI kit, supporting the Hugging Face LeRobot AI Robotic Project. Based on ESP32, it features a 2-DOF wrist joint, flexible expansion capabilities, secondary development support, and wireless control.

Kit Selection Guide

Version RoArm-M3-S/Pro-AI-Kit RoArm-M3-S/Pro-ORIN-AI-Kit
Kit model RoArm-M3-S-AI-Kit
RoArm-M3-Pro-AI-Kit
RoArm-M3-S-ORIN-NANO-AI-Kit
RoArm-M3-Pro-ORIN-NANO-AI-Kit
RoArm-M3-S-ORIN-NX-AI-Kit
RoArm-M3-Pro-ORIN-NX-AI-Kit
Main control board NOT included Options for Jetson Orin Nano Super / Jetson Orin NX Super development board (Waveshare 8GB Kit)
Controlled Connection Connect to a PC or your own main control board via USB port / WI-FI Directly connect to the built-in Jetson Orin development board
Suitable for For users who already have a Jetson Orin series development board or PC For users who need an all-in-one solution and high-efficiency AI inference
Kit accessories Leader robotic arm × 1, Follower robotic arm × 1, USB hub × 1,
USB camera (with holder) × 2, grasping target (foam block) × 2

Model Selection Guide

Need stronger AI inference performance? Choose the ORIN-AI-Kit Series:

  • Options for Jetson Orin Nano Super or Jetson Orin NX Super (Waveshare 8GB kit) to achieve low-latency, high-throughput AI computing.
  • The Orin platform offers rich interfaces and powerful computing capabilities, enabling robotic arms to perform better in visual recognition, path planning, and real-time feedback, significantly enhancing the overall scalability and intelligence of the system.

Or choose the RoArm-M3-S/Pro-AI-Kit Version if you have a Jetson Orin development board or PC:

  • More flexible to use with your own controller: The kit includes all necessary accessories except the main control board, allowing direct use with your PC or existing Jetson Orin development board.
  • More cost-effective: Retains full functionality while reducing entry costs for robotic arm applications, making development easier and more flexible.

RoArm-M3-S / RoArm-M3-Pro robotic arm options. Choose Pro version for higher stability and precision:

  • The RoArm-M3-Pro features a more robust mechanical structure and higher joint precision compared to the RoArm-M3-S version, making it suitable for industrial or research scenarios with repeatability and strict requirements of anti-interference capabilities.
5 + 1 DOF High-Torque Serial Bus Servo Robotic Arm Kit, version options

Parameter Comparison

RoArm-M3-S-AI-Kit, parameter comparison

Not including the weight of the table edge fixing clamp (290±10g).

RoArm-M3-AI-Kit: 5 + 1 DOF Robotic Arm AI Kit

Supports the popular Hugging Face LeRobot AI robotics project, comes with stable and regularly updated demos, suitable for use with Jetson Orin Nano Super / Jetson Orin NX Super or a PC.

RoArm-M3-S-AI-Kit, RoArm-M3-AI-Kit six-axis robotic arm

Product Introduction

The RoArm-M3-AI-Kit series supports the popular AI robotic arm project LeRobot, integrating its pretrained models and datasets with demonstrations, providing strong support for research directions such as Imitation Learning and Reinforcement Learning. By utilizing the demos and algorithm libraries of LeRobot, developers can quickly deploy intelligent algorithms onto the RoArm-M3, further expanding the possibilities for innovative applications.

RoArm-M3-S/Pro in the kit is a 5 + 1 DOF smart robotic arm designed for innovative applications. It adopts a lightweight structure design with an effective payload of 0.2kg@0.5m. It can be flexibly mounted on various mobile platforms. It adopts a 360° omnidirectional base combined with five flexible joints to create a workspace with 1-meter diameter.

The joint direct-drive design enhances repositioning precision and also improves structural reliability, with innovative dual-drive technology doubling the shoulder joint torque. The onboard ESP32 MCU main control module supports multiple wireless control modes and provides control interfaces and rich communication protocols for easily connecting to various devices.

It provides a user-friendly and cross-platform WEB application that integrates a simple and visualized coordinate control mode, making it easier to get started. It comes with rich graphic and video tutorials to help you learn and use it quickly. Compatible with ROS2 and various host computers, it supports various wireless and wired communication modes. It comes with expansion plates, supporting customizing the EoAT (End of Arm Tooling) to meet innovative application requirements.

The RoArm-M3-AI-Kit series achieves an excellent balance between lightweight, user-friendliness, expandability, and open innovation. It is a multi-functional robotic arm that integrates intelligent control, human-machine interaction, and customizable development. Ideal for applications that require a combination of flexibility, expandability, and user-friendliness.

Compatible with the popular AI robotic arm project - LeRobot

The RoArm-M3 robotic arm series supports the open-source LeRobot framework on Hugging Face, providing core resources such as pretrained models, datasets with human collected demonstrations, and simulation environments. When combined with the N-VIDIA Jetson Orin Nano Super / Jetson Orin NX Super motherboard or a PC with an N-VIDIA discrete GPU, users can experience the complete process of Imitation Learning and Reinforcement Learning projects.

LeRobot RoArm-M3 Robotic Arm Kit

Adopts a Leader-Follower robotic arm solution to collect data and build datasets for subsequent model training in imitation learning and reinforcement learning.

RoArm-M3-S-AI-Kit, LeRobot RoArm-M3 Robotic Arm Kit

Flexible Joints and Omnidirectional Space

Adopts a 360° rotation base and flexible joints to create an omnidirectional operating space with a 1-meter diameter, allowing the Robotic Arm to move freely in all directions.

RoArm-M3-S-AI-Kit, supports omnidirectional operating space with a 1-meter diameter

2 DOF Wrist Joint + EoAT for More Flexible Clamping

Equipped with a 2 DOF wrist joint with pitch + horizontal rotation support, enabling seamless coordination with the EoAT for multi-dimensional clamping and operation.

RoArm-M3-S-AI-Kit, with 2 DOF wrist joint

Easy to Control via Cross-platform Web Application

No App installation required; access after entering the address. Allows users to connect and control RoArm-M3 via mobile phones, tablets, and computers by clicking the buttons on the Web App. Supports secondary development of this open-source Web App to customize the user interface and add new functions.

RoArm-M3-S-AI-Kit, supports controlling via Web Application

Completely Open Source for Secondary Development

Completely open source for the control codes and communication interface documents of the RoArm-M3 series, supporting multiple languages and devices for secondary development. Provides modularized demos and tutorials for zero-based users, making it easy to get started.

RoArm-M3-S-AI-Kit, open source for secondary development

Joint Direct-Drive Design: Feedback Precision Up to 0.088°

The joint angle feedback can be obtained directly via the 12-bit high-precision magnetic encoder without any reduction groups, which is more accurate. The actual position of the current target point can be calculated based on the joint angle feedback.

RoArm-M3-S-AI-Kit, with 12-bit high-precision magnetic encoder

Innovative Dual-Drive Technology Doubles Shoulder Joint Torque

We have developed a dual-drive control algorithm that allows the two servos at the shoulder joint to coordinate their output torque effectively, significantly enhancing the power and the overall load capacity of the RoArm-M3 Series.

RoArm-M3-S-AI-Kit, adopts innovative dual-drive technology

Direct-Drive Clamp Enables Precise Force Control

The direct-drive clamp design allows precise control of the clamping force in the program, suitable for clamping delicate objects without applying excessive force.

RoArm-M3-S-AI-Kit, adopts direct-drive clamp

Dynamic External Force Adaptive Control

After enabling this function, you can limit the maximum torque for each joint. When the external force applied to the joint exceeds the torque threshold (configurable), the robotic arm will rotate in response to the external force and will return to the specified position when the external force decreases below the torque threshold.

RoArm-M3-S-AI-Kit, supports dynamic external force adaptive control

One-Click Automatic Recording: Easy to Create Actions

RoArm-M3 can save JSON instructions for robot control as task files. These task files can be saved in the Flash of ESP32, which will not be lost in case of power loss. The robotic arm can perform complex and repetitive operations by calling these task files.

RoArm-M3-S-AI-Kit, can save JSON instructions for robot control

Accurately Reach the Target by Entering the Coordinates

Open source for the inverse kinematics control algorithm in the three-dimensional Cartesian coordinate system. After entering the target position, the robot arm can accurately reach the target point by using the inverse kinematics function to calculate the rotation angle of each joint.

RoArm-M3-S-AI-Kit, inverse kinematics control algorithm demo

Curve Velocity Control for Smoother Movement

We use the curve velocity control algorithm to make the robotic arm move smoother and more naturally, without oscillations during start and stop.

RoArm-M3-S-AI-Kit, supports curve velocity control algorithm

ESP-NOW Wireless Control: Low-Delay Remote Collaboration

ESP-NOW is a low-delay ad hoc wireless communication protocol that doesn't require network infrastructures. You can use one robotic arm to wirelessly control other robotic arms, and the control methods can be set as broadcast control, group control, and one-to-one control.

RoArm-M3-S-AI-Kit, supports ESP-NOW wireless control

Note: The broadcast control has no limitation for the number of controlled devices, while the group control allows up to 20 devices. Please refer to the WIKI for more details.

Supports Leading-Following Control Mode Based on ESP-NOW

In the Leading-following control mode, the Leader robotic arm will send its joint angle information to other robotic arms via ESP-NOW communication. The other robotic arms which are in ESP-NOW Follower mode will imitate the same actions as the Leader in real time.

RoArm-M3-S-AI-Kit, Leading-following control mode demo

Multiple Control Interfaces, Devices, and Languages Support

The RoArm-M3 series can be controlled not only by the WEB application but also supports using other controllers to send JSON commands via HTTP protocol network requests, serial communication, or USB communication for controlling and obtaining feedback.

RoArm-M3-S-AI-Kit, with multiple Control interfaces

Multiple Installation Methods for Integrating into Your Application

Provides multiple installation schemes and related secondary development resources, suitable for different usage scenarios and can be flexibly integrated into your projects and applications.

RoArm-M3-S-AI-Kit, supports multiple installation methods

Easy to Install Different Peripherals

The main structure of the upper arm adopts two 1020 European standard aluminum rails, supporting the installation of additional peripherals via boat nuts to meet different needs. It comes with boat nuts and corresponding M4 screws for easy installation.

RoArm-M3-S-AI-Kit, easy To install different peripherals

Supports Installing a Camera to Extend Visual Applications

Comes with a camera holder and open source for the related drawings. You can directly install a camera with the corresponding size or other cameras with an adapter.

RoArm-M3-S-AI-Kit, supports installing a camera

For reference only; only the LED light is included.

Onboard ESP32 Main Control Board

Adopts the powerful ESP32 main control MCU, supporting multiple wireless communication protocols, with a large amount of open source resources to help secondary development of innovative applications.

RoArm-M3-S-AI-Kit, onboard ESP32 Main control board

Compatible with ROS2, Provides Model Establishment File and Supports Multi-Device Cooperation

Provides communication nodes of ROS2, URDF model description file, and a zero-based tutorial for ROS2.

RoArm-M3-S-AI-Kit, compatible with ROS2

Rich Tutorial Resources for Secondary Development

We provide complete unit tutorials and cases, including various functions and common application scenarios, to help users get started quickly for secondary development.

RoArm-M3-S-AI-Kit, lerobot framework control demo RoArm-M3-S-AI-Kit, provides rich tutorial resources

General Driver Board for Robots

Onboard rich interfaces and resources for innovative development and functional expansion.

RoArm-M3-S-AI-Kit, General Driver Board onboard components
  1. ESP32-WROOM-32 controller module
    Can be developed using Arduino IDE
  2. IPEX 1 WIFI connector
    For connecting WIFI antenna to increase the wireless communication distance
  3. LIDAR interface
    Integrated LIDAR adapter function
  4. I2C peripheral expansion interface
    For connecting with OLED screen or other I2C sensors
  5. Reset Button
    Press and release to reboot the ESP32
  6. Download button
    Press when powering on to enter download mode
  7. DC-DC 5V voltage regulator circuit
    Provides power supply for host computers such as Raspberry Pi or Jetson nano
  8. Type-C port (LADAR)
    LIDAR data transmission
  9. Type-C port (USB)
    ESP32 communication interface, for uploading programs to ESP32
  10. XH2.54 power port
    Support DC 7~13V input, can directly power the serial bus servos and motors
  11. INA219
    voltage/current monitoring chip
  12. Power ON/OFF
    External power supply ON/OFF
  13. ST series serial bus servo interface
    For connecting with ST3215 / ST3235 serial bus servo
  14. Motor interface PH2.0 6P
    Group B interface for motor with encoder
  1. Motor interface PH2.0 6P
    Group A interface for motor with encoder
  2. Motor interface PH2.0 2P
    Group A interface for motor without encoder
  3. Motor interface PH2.0 2P
    Group B interface for motor without encoder
  4. AK09918C
    3-axis electronic compass
  5. QMI8658C
    6-axis motion sensor
  6. TB6612FNG
    Motor Control Chip
  7. Serial bus servo control circuit
    for controlling multiple ST3215 serial bus servos and obtaining servo feedback
  8. TF card slot
    Can be used to store logs or WIFI configurations
  9. 40PIN GPIO header
    For connecting with Raspberry Pi or other host boards
  10. 40PIN extended header
    Easy to use the GPIO pins of Raspberry Pi or other host boards
  11. CP-2102
    UART to USB, for LIDAR data transmission
  12. CP-2102
    UART to USB, for ESP32 communication
  13. Automatic download circuit
    For Uploading programs to the ESP32 without pressing the EN and BOOT buttons

Diversified Onboard Resources Supports Function Expansion

Integrated with INA219 battery voltage monitoring and 9-axis IMU sensor, supporting function expansion and innovation.

RoArm-M3-S-AI-Kit, with INA219 battery voltage Monitoring and 9-axis IMU sensor RoArm-M3-S-AI-Kit, with OLED screen and LED light

Mouse Drag-and-Drop Interaction

Provides Web applications and desktop software (open-source programs developed by Python), supporting setting action instructions when the mouse is pressed and released to control the robotic arm flexibly.

RoArm-M3-S-AI-Kit, mouse drag-and-drop demo

Specifications

DOF 5 + 1
Work space Horizontal diameter: 1120mm (Max, 360° omnidirectional), Vertical: 798mm (Max)
Operating voltage 12V 5A power supply, supports 3S Lithium batteries (NOT included)
Load capacity 0.2kg@0.5m
Repositioning precision ~ 5mm
Servo rotation speed 40rpm (no-load, no torque limit)
Operating range BASE-360°, SHOULDER-180°, ELBOW-180°, WRIST-180°, ROLL-360°, HAND-135°
Drive type TTL Serial bus servo, direct-drive joint
Servo numbers 7
Joint angle sensor 12-bit 360° magnetic encoder
Servo torque 30KG.CM @12V, 20KG·CM @ 12V (EoAT)
Joint feedback information servo status, joint angle, rotation speed, joint load, servo voltage, servo current, servo temperature and servo working mode
Main control ESP32-WROOM-32
Main control module features WiFi, BT, Dual Core, 240MHz
Wireless control mode 2.4G-WiFi, ESP-NOW
Wired control mode USB, UART
Manual operation mode WEB control interface
Host operation mode UART / USB / WEB commands in JSON data format
Host support USB connection devices such as Raspberry Pi, Jetson Orin Nano, and PC.
EoAT function clamp function by default, can be changed as an additional degree of freedom
LED power ≤1.5W
OLED screen size 0.91inch
Other functions 2-ch 12V power supply switch, 9-DOF IMU
Robotic arm weight RoArm-M3-S: 973.5±15g
RoArm-M3-Pro: 1020.8g±15g
(Not including the weight of the table edge fixing clamp)
Table edge fixing clamp weight 290±10g
Supported table edge thickness of the clamp 72mm
Demo 3D Cartesian coordinate system control (inverse kinematics control); Dynamic external force adaptive control; Joint angle control; Operating information feedback; FLASH files system operation; Steps recording and replaying; ESP-NOW control; Leading-Following mode (Hand guiding control); LED control; 12V power supply ON/OFF control; WiFi function settings; Set startup tasks; Serial bus servo settings; Feedback mode setting, etc. (Note: Please refer to the WIKI for more details)

Product & Packaging Show

RoArm-M3-S-AI-Kit, product show

Dimensions

RoArm-M3-S-AI-Kit, outline dimensions

 1. Generel forsendelsesinformation

  • Vi tilbyder premium forsendelsesmetoder med et sporingsnummer for hver ordre.
  • Forsendelsesadressen skal indtastes på engelsk uden særlige symboler for at hjælpe kurerfirmaet med at genkende din adresse i systemet. Vi sender til den adresse, du har angivet. Underret os venligst om eventuelle adresseændringer, inden din ordre får status "Afsendt" for at undgå tab af pakke.
  • Kontakt venligst vores kundeservice med det samme, hvis du har brug for at annullere eller ændre en ordre. Når din ordre har status "Afsendt", kan den ikke længere annulleres eller ændres på nogen måde. For at undgå komplikationer, tjek venligst din indkøbskurv igen inden betaling.
  • Vi kan sende alle lagervarer inden for 1 hverdag, når din ordre er bekræftet.
  • Alle varer bliver inspiceret før afsendelse og er omhyggeligt pakket i hånden.
  • Ved standard kurerpraksis skal du kontrollere pakkens indhold, før du kvitterer for dine varer. Ellers kan vi ikke holdes ansvarlige for eventuelle skader, der måtte være opstået under transport.

 

2. Forsendelsesmuligheder for Tyskland, EU*-lande og USA

(For produkter på lager i München, lager i Long Beach)

2.1 Forsendelsesmuligheder for en ordre op til €30 i Tyskland, €50 i EU* eller €45 i USA:

Leveringsmuligheder:

Leveringsmuligheder Tyskland EU*
Deutsche Post

€3.5 
Ankommer inden for 3-4 hverdage
€6 
Ankommer inden for 5-9 hverdage
DHL Paket

€6 
Ankommer inden for 2-3 hverdage
€15 
Ankommer inden for 3-7 hverdage
DHL Express

€14 
Ankommer inden for 1-2 hverdage
€65 
Ankommer inden for 2-3 hverdage
Leveringsmuligheder Kontinentale USA Ikke-kontinentale USA
USPS Ground Advantage

€4.95 
Ankommer inden for 3-7 hverdage
€6.95 
Ankommer inden for 5-9 hverdage
UPS Express

€11.95 
Ankommer inden for 2-4 hverdage
€13.95 
Ankommer inden for 3-7 hverdage

 

 

2.2 Gratis forsendelsesmuligheder for en ordre over €30 i Tyskland, €50 i EU* eller €45 i USA:

Gratis leveringsmuligheder Tyskland EU*
Deutsche Post

Gratis over €30 Gratis over €50
DHL Paket 

+ €2 for over €30 / Gratis over €60 + €8 for over €50 / Gratis over €80
DHL Express 

+ €10 for over €30 + €60 for over €50
Gratis leveringsmuligheder Kontinentale USA Ikke-kontinentale USA
USPS Ground Advantage

Gratis over €45 Gratis over €60
UPS Express 

+ € 8,95 for over €45 + € 11,95 for over €45

  • Visse EU-lande er ikke inkluderet i vores EU-zone definition: Storbritannien (undtagen Irland), Schweiz, Liechtenstein, Vatikanstaten, Albanien, Hviderusland, Norge, Ukraine og Island. For de ovennævnte lande gælder reglen for international forsendelse.
  • Regionerne i Ikke-kontinentale USA inkluderer: AlaskaAmerikansk SamoaGuamHawaii, den Marshalløerne, den NordmarianernePalauPuerto Rico, den De Amerikanske Jomfruøer, den De væbnede styrker i Amerika, den De væbnede styrker i Europa, den De væbnede styrker i Stillehavet, og USA's fjerntliggende øer. Forsendelse og levering til disse områder er underlagt Forsendelsesregler for ikke-kontinentale USA.
  

2.3 Forsendelsesmuligheder for internationale lande:

(via Deutsche Post eller YunExpress)

Ordrebeløb International
€0 - €15 €8
€15 - €30 €7
€30 - €50 €6
€50 og derover €4

Vigtig meddelelse:

  • Bekræft venligst lagerplaceringen på produktsiden, inden du afgiver din ordre, for at bekræfte leveringstider. 
  • For produkter på Shenzhen-lageret sender vi typisk først produkterne fra Shenzhen-lageret til vores lager i München eller Long Beach, hvilket tager omkring 1,5 uge. Når vi modtager forsendelsen i München/Long Beach, sender vi varerne til dig. Vi arrangerer kun YunExpress-forsendelse fra Shenzhen for ordrer med produkter på Shenzhen-lageret til en værdi af mere end €50.
  • Hvis når du afgiver en ordre med produkter fra både München og Shenzhen lagre, sender vi først produkterne fra lageret i München, og derefter sender vi de resterende produkter til dig, når vi modtager dem fra Shenzhen.

   

3. Internationalt lager

Vores produkter opbevares i både vores lager i München og Shenzhen for at tilbyde mere fleksible logistikløsninger, der er tilpasset forskellige regioner og kundebehov. På hver produkts beskrivelsesside angiver vi den specifikke lagerplacering for at hjælpe dig med bedre at planlægge dit køb og leveringsplan.
 

3.1 Tysk Lager

For produkter, der opbevares på vores lager i München, bruger vi enten Deutsche Post eller DHL til forsendelse, afhængigt af pakkens størrelse. Logistikken inden for Tyskland er meget effektiv med en estimeret leveringstid på 2-4 arbejdsdage, hvilket sikrer, at du modtager din ordre hurtigt og bekvemt. For vesteuropæiske EU-lande er den estimerede leveringstid 4-6 arbejdsdage. For østeuropæiske EU-lande er den estimerede leveringstid 6-8 arbejdsdage.
 

3.2 Amerikansk lager

For produkter, der opbevares på vores lager i Long Beach, bruger vi enten USPS eller UPS til forsendelse, afhængigt af pakkens størrelse. Logistikken inden for USA er meget effektiv med en estimeret leveringstid på 3-7 arbejdsdage, hvilket sikrer, at du modtager din ordre hurtigt og bekvemt.    

3.3 Kinesisk lager

Vi arrangerer kun YunExpress-ekspresforsendelse fra Shenzhen for ordrer med produkter på Shenzhen-lageret til en værdi af mere end €50. Ordrer, der sendes direkte fra vores Shenzhen-lager, håndteres af YunExpress. På grund af kompleksiteten ved international forsendelse er den estimerede leveringstid for disse pakker omkring 10 arbejdsdage, selvom dette kan variere lidt på grund af toldprocesser eller andre ukontrollerbare faktorer. Ellers vil produkterne først blive sendt fra Kina til vores lager i München og derefter sendt til den endelige destination. 
  
For at sikre, at din ordre leveres inden for den ønskede tidsramme, anbefaler vi, at du gennemgår lagerinformationen, der er angivet på produktsiderne, før du afgiver din ordre, og vælger den passende forsendelsesmulighed. Hvis du har spørgsmål eller har brug for yderligere hjælp, er du velkommen til at kontakte vores kundesupport – vi er her for at hjælpe dig!
   
       

4. Told og skatter

4.1 Hvordan håndterer OpenELAB told ved import eller eksport?

Uanset om forsendelsen sker fra Tyskland eller Kina, dækker vi alle importafgifter og skatter, så du modtager din pakke uden ekstra omkostninger eller besvær med tolden.  
  

4.2 Hvordan opkræves moms, når kunden afgiver en ordre hos OpenELAB?

I overensstemmelse med de nyeste momsregler for e-handel i EU har OpenELAB ret til at opkræve momsbeløbet. Den gældende standardmomsrate afhænger af den europæiske regerings frihed til at fastsætte tal og niveau. Et sådant momsbeløb vil blive opkrævet, når du afgiver en ordre hos OpenELAB. Kontakt venligst OpenELAB, hvis du har spørgsmål vedrørende betalingen af denne moms.  
  

4.3 Hvilken slags gebyr vil blive opkrævet udover moms?

Bortset fra moms vil OpenELAB opkræve et eventuelt håndteringsgebyr, når du afgiver en indkøbsordre, hvilket inkluderer, men ikke er begrænset til toldafgift, importmoms, fragtomkostninger osv. Toldafgift og importmoms betales ved import af varer fra uden for EU til et EU-land, og dette beløb beregnes som en procentdel af varernes toldværdi. Bemærk venligst, at det kan tage 1-2 arbejdsdage for Deutsche Post/DHL/FEDEX eller 3-4 arbejdsdage for YunExpress, før status opdateres.


Ikrafttrædelsesdato: 7. august 2025

Hos OpenELAB er vi forpligtet til at levere nøjagtige produktbeskrivelser og levere produkter af høj kvalitet. Hvis du oplever problemer med dit køb, bedes du underrette os inden for 30 dage efter forsendelsesdatoen.

  

1. Ansvarsfraskrivelse for garanti

Medmindre det udtrykkeligt er angivet i en specifik aftale eller indkøbsordre, giver OpenELAB ingen garantier—hverken udtrykkelige eller underforståede—vedrørende egnethed, anvendelighed eller salgbarhed af noget produkt til et bestemt formål eller særlig brug.

  

2. Garanti Politik

Garantiperiode

Den standard garantiperiode for produkter solgt af OpenELAB er 12 måneder fra leveringsdatoen.

Under denne garanti vil OpenELAB gøre en rimelig indsats for at reparere eller udskifte produkter gratis, hvis fejl skyldes problemer med råmaterialer, design eller produktion.

Hvis fejlen kvalificerer sig under denne politik, men falder uden for det dækkede område, kan rimelige omkostninger gælde for reparation eller udskiftning.

Efter garantiperioden kan support stadig være tilgængelig mod et rimeligt gebyr.

  

Garantiafgrænsninger

Garantien gælder ikke i følgende tilfælde:

  • Produktet er uden for den 12-måneders garantiperiode.
  • Skade på grund af misbrug, forkert vedligeholdelse eller opbevaring, eller manglende overholdelse af brugervejledning eller manual.
  • Problemer forårsaget af Force Majeure-begivenheder (f.eks. naturkatastrofer, krig, lovændringer osv.).
  • Uautoriserede reparationsforsøg foretaget af kunden.
  • Produktet er ikke defekt, men er åbnet og kan ikke returneres ifølge politikken.

   

3. Returneringer & Refunderinger

Hvis du ikke er tilfreds med dit køb, kan du være berettiget til en returnering eller ombytning:

  • Returnering til refundering: Inden for 15 dage efter modtagelse (uåbnet).
  • Returnering til udskiftning: Inden for 30 dage efter modtagelse (beskadiget eller defekt).
  • Byttevindue: Op til 30 dage fra modtagelse.

Send os venligst en e-mail på info@openelab.io for en returautorisation før du sender noget tilbage.

  

Returneringsbetingelser

  • Varerne skal være i original, ren og fejlfri stand med emballagen intakt.
  • Returneringer af beskadigede, brugte, ridset, modificerede eller programmerede varer vil ikke blive accepteret.
  • Inkluder kvitteringen, en kort note med dit navn, ordrenummer og årsag til returnering.

  

Forsendelse & Gebyrer

  • Kunder er ansvarlige for returfragt til vores lagre i Europa, USA eller Kina.
  • Hvis en returnering anmodes på grund af kundens årsager (f.eks. ændring af mening, forkert ordre osv.), vil både den oprindelige forsendelsesomkostning og returforsendelsesomkostningen blive trukket fra refunderingen.
  • For returneringer på grund af kundens årsager, vil vi generere og levere en returforsendelseslabel. 

 

Betalingsplatformgebyrer

For alle refunderinger anmodet på grund af kundens årsager, vil et standard servicegebyr blive trukket fra refunderingen, som opkræves af betalingsplatformene. De specifikke gebyrer er som følger:

Shopify Payments: 1,8% + €0,3

PayPal: 4,4%